Alerting & Escalation

<% if (forbidden) { %>

Your role does not have permission to manage alerting.

<% } else { %> <% if (error) { %>

<%= error %>

<% } %> <% if (testResult) { %>

<%= testResult %>

<% } %>

Channels

<% for (const c of channels) { %> <% } %> <% if (!channels.length) { %><% } %>

Channel	Provider	From	Status	Updated
<%= c.channel %>	<%= c.provider %>	<%= c.from_identifier \|\| '—' %>	<%= c.is_active ? 'Active' : 'Inactive' %>	<%= c.updated_at ? new Date(c.updated_at).toLocaleString() : '—' %>
No channels configured yet — no live SMS/email provider is required to use the rest of this console.

Configure Email (SMTP)

Configure SMS (generic HTTP gateway)

Works with any REST-based SMS gateway (e.g. Hubtel, mNotify) that accepts a JSON POST with an API-key bearer token.

Escalation Rules — severity → channels

<% for (const r of rules) { %> <% } %>

Severity	In-app	Email	SMS
<%= r.severity %>	disabled title="in-app is always on">	>	>

Escalation Chain — critical, unacknowledged alerts only

If a critical alert is still unread after the step's window, the next role in this chain is notified too. Empty by default — nothing escalates until a real chain is defined here.

<% for (const c of chain) { %> <% } %> <% if (!chain.length) { %><% } %>

Step	Escalate To Role	After (minutes)
<%= c.step_order %>	<%= c.admin_role %>	<%= c.escalate_after_minutes %>
No escalation chain defined.

Delivery Log

<% for (const d of deliveries) { %> <% } %> <% if (!deliveries.length) { %><% } %>

Channel	Recipient	Status	Error	When
<%= d.channel %>	<%= d.recipient %>	<%= d.status %>	<%= d.error_message \|\| '' %>	<%= new Date(d.sent_at).toLocaleString() %>
No delivery attempts logged yet.

<% } %>